FAQ

Q: What is your dispatch time ?

Ans: We usually dispatch in 2-3 business days. Custom orders may take longer to dispatch.

Q: What is your delivery time ?

Ans: We ship our items worldwide using express shipping method . The day we dispatch your parcel should be delivered within 7-8 working days.

Q: What if my item is lost or damage ?

Ans: All our items are insured against any loss or damage and required a signature on delivery.

Q: What if I am not happy with my purchase for any reason can I return it ?

Ans: Yes you have 14 days from the delivery date to return but must contact us within 7 days of delivery, buyer must pay the return postage. The item must be original packaging unworn and undamaged. Before you start a return you need to contact us by email at mfehsan2@gmail.com to tell us the reason of the return once your return is approved then we will provide you with the return address and any other details.

Q: Do you accept custom orders ?

Ans: Yes we do accept custom orders but please note custom orders are non returnable.

Q: What sort of leather do you use?

Ans: In all our item descriptions we have mentioned the leather used in a particular item. We only use the finest quality cowhide and sheep leather only.

Q: How to clean the leather items ?

Ans: We recommend dry cleaning only but it can be cleaned by a leather care professional.

Q: What are your shipping costs ?

Ans: We ship free to the UK and worldwide. If any time we change this it would reflect on the particular product you are buying at the checkout.

Q: Do You offer next day delivery ?

Ans: No all our items are made to order and require at least 7-9 working days for delivery.

Q: What courier you use for delivery ?

Ans: We only use reliable couriers like DHL Express, UPS, FedEx.

Q: What waist size to order ?

Ans: We need you to please measure your waist accurately with the tape measure and order your actual waist size, not your jeans size.

Q: What chest size to order  ?

Ans: Please measure your bare chest accurately with the tape measure and order your actual chest size.

Q: Will I be given tracking details of my parcel ?

Ans: Yes once dispatched you will be given tracking information.