Q: What is your dispatch time ?
Ans: We usually dispatch in 2-3 business days. Custom orders may take longer to dispatch.
Q: What is your delivery time ?
Ans: We ship our items worldwide using express shipping method . The day we dispatch your parcel should be delivered within 7-8 working days.
Q: What if my item is lost or damage ?
Ans: All our items are insured against any loss or damage and required a signature on delivery.
Q: What if I am not happy with my purchase for any reason can I return it ?
Ans: Yes you have 14 days from the delivery date to return but must contact us within 7 days of delivery, buyer must pay the return postage. The item must be original packaging unworn and undamaged. Before you start a return you need to contact us by email at email@example.com to tell us the reason of the return once your return is approved then we will provide you with the return address and any other details.
Q: Do you accept custom orders ?
Ans: Yes we do accept custom orders but please note custom orders are non returnable.
Q: What sort of leather do you use?
Ans: In all our item descriptions we have mentioned the leather used in a particular item. We only use the finest quality cowhide and sheep leather only.
Q: How to clean the leather items ?
Ans: We recommend dry cleaning only but it can be cleaned by a leather care professional.
Q: What are your shipping costs ?
Ans: We ship free to the UK and worldwide. If any time we change this it would reflect on the particular product you are buying at the checkout.
Q: Do You offer next day delivery ?
Ans: No all our items are made to order and require at least 7-9 working days for delivery.
Q: What courier you use for delivery ?
Ans: We only use reliable couriers like DHL Express, UPS, FedEx.
Q: What waist size to order ?
Ans: We need you to please measure your waist accurately with the tape measure and order your actual waist size, not your jeans size.
Q: What chest size to order ?
Ans: Please measure your bare chest accurately with the tape measure and order your actual chest size.
Q: Will I be given tracking details of my parcel ?
Ans: Yes once dispatched you will be given tracking information.